Refund policy
Return & Refund Policy
At Galactic Misfits, every product is made to order just for you. Because of this, we do not accept returns or exchanges for incorrect sizing, buyer’s remorse, or accidental orders.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 14 days of delivery.
Please include:
- Your order number
- A brief description of the issue
- Photos of the damaged or incorrect item
Once we review your claim, we’ll gladly send a replacement or issue a full refund at no additional cost.
Lost Packages
If your package appears to be lost in transit, please contact us. We’ll work with the shipping carrier to investigate the issue and determine the best solution.
Order Cancellations
Orders may be canceled within 12 hours of purchase. Once production has begun, orders cannot be canceled or modified.
Refund Processing
Approved refunds will be issued to your original payment method. Depending on your bank or credit card provider, it may take 5–10 business days for the refund to appear.
Contact Us
If you have any questions or need assistance, please contact us through our Contact page or email us at support@galacticmisfits.store.